Export calls as Excel (.xlsx) files – including transcripts

**Problem / Use Case** Customers want to analyze their calls outside of HalloPetra—specifically, they want to review **caller and call rates** (e.g., how many calls per time period, per caller, status/transfers) as well as the **call content (transcripts)**. Currently, there is **no export option** in the call overview—so the data must be copied manually, which makes analysis practically impossible. **Desired Solution** An **export of the call overview as an Excel file (.xlsx)** directly from the dashboard. Ideally, this should include: - the call list (date/time, caller, duration, status, forwarding, etc.) for call rate analysis - the corresponding **transcripts** for each call - the currently applied filters (time period, etc.) A true .xlsx file (instead of CSV) makes direct processing in Excel significantly easier (clean columns, no umlaut or separator issues). **Benefits** Customers can create their own reports and analyses (call volume, availability, topic analysis via transcripts) without having to compile the data manually. **Origin** Customer request – Montum Group (Lars Thon).