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Music during call forwarding attempt

Feature Request

It would be good if music were played during the attempt to transfer a call to an employee (e.g., background noise changing to an elevator). Currently, callers are often confused because there is silence or only normal background noise can be heard.
It would also be good if Petra's response time were faster; it is often not clear whether she has understood you or what she is doing.

Posted by An Anonymous User ·
Status: In Progress1 comment

Comments1

  • An Anonymous User

    •

    Feb 4

    Dem schließe ich mich an. Dem Anrufer sollte regelmäßig (z.B. alle 15 sec) mitgeteilt werden, dass die Weiterleitung in Arbeit ist. Zudem ist Musik oder Geräusch wichtig, da die Leitung sonst “tot” wirkt.