Name Recognition

Since customers’ names are often misheard and even spelling them out doesn’t help (the number of characters Petra enters doesn’t even match the length of the name), it would be helpful if this part of the conversation were available as an audio clip in the transcript. Then you could listen to the name or the spelled-out name yourself. This would also be helpful for names where the pronunciation isn’t immediately obvious from the spelling, even if Petra were to eventually have perfect speech recognition.