Prioritize checking opening hours when you want to speak to a 'real person'

The user wants Petra to check the opening hours and refuse to forward the call even if the caller explicitly asks to speak to a 'real person'. Currently, Petra prioritizes the caller's request and offers to transfer the call even if the dashboard indicates that the business is closed (e.g., a call at 1:13 p.m. when closing time is 12:30 p.m.). This leads to confusion, as Petra promises a transfer that cannot be successful.